Provider News Feed

Read the latest news and information from MCNA for our Florida Medicaid providers.


Updates to MCNA's Provider Manual

Posted: June 24, 2021

A new version of the Florida Medicaid Provider Manual is now available. You will find a summary of the changes in the Revision History located at the front of the manual. We encourage you to download a copy of the new Provider Manual today at http://manuals.mcna.net/florida.

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New Mailing Address for Claims

Posted: January 4, 2021

Effective immediately, MCNA has a new mailing address for the submission of paper claims. Please click here for the new mailing address and more information about claims submission options with MCNA.


Enhanced Claims Entry on Provider Portal

Posted: September 29, 2020

We are excited to announce the release of an enhanced claims entry feature for MCNA's Provider Portal, which will allow you to add treatment codes from approved pre-authorizations to your claims with a single click. Read our provider bulletin for more information about this new Portal feature.


Provider Relief Fund Phase 2 Updates

Posted: August 12, 2020

Eligible dentists participating in Medicaid and CHIP have until August 28, 2020, to apply for funding from the CARES Act Provider Relief Fund. The requirements for eligibility have been updated. Please click here to read the HHS announcement.


Provider Relief Fund Application Deadline Extended

Posted: August 3, 2020

Eligible dentists participating in Medicaid and CHIP now have until August 28, 2020, to apply for funding from the U.S. Department of Health and Human Services (HHS) CARES Act Provider Relief Fund. Please click here to read important information about this opportunity.


MCNA's Provider Portal Tutorial Videos

Posted: June 30, 2020

We invite your office to explore our companion series of tutorial videos that guide users through the primary functions of our powerful Provider Portal. Please click here to learn more and get started today!


HHS Provider Relief Fund Webinars

Posted: June 19, 2020

The U.S. Department of Health and Human Services (HHS) has announced additional distributions from the Provider Relief Fund to eligible providers that participate in the Medicaid and Children's Health Insurance Programs. HHS has planned a webinar that will be available June 23 and June 25 for Medicaid and CHIP providers about the process for submitting applications. Please click here to learn more and register.


HHS CARES Act

Posted: June 16, 2020

On June 9, 2020, the U.S. Department of Health and Human Services (HHS) announced that they will move forward with the addition of support specific to Medicaid and CHIP program providers to be considered for financial assistance. Dentists are being considered as critical providers for funding within this program. Please click here to read important information about this opportunity.


Prohibited PPE Billing

Posted: May 20, 2020

The Florida Medicaid Health Care Alert dated May 18, 2020, reminds providers that they cannot charge a recipient for Personal Protective Equipment (PPE) used during the delivery of a Medicaid covered service. Click here to learn more.


AAPD Checklist for Resumption of Active Practice

Posted: May 5, 2020

The American Academy of Pediatric Dentistry (AAPD) has released a Practice Checklist meant to help dental offices address significant areas of practice that may need attention prior to resumption of pre-pandemic levels of care. Please click here to review this guidance from the AAPD.